Specialist Care Team Leader

Your New Role

Randstad is seeking a Specialist Care Team Leader to join a leading telecommunications organisation in Macquarie Park. Starting 23rd February 2026, you’ll lead a team of customer care experts supporting vulnerable customers and managing complex enquiries. You’ll drive performance, shape team culture, and create an environment where people thrive.

This is a full-time, office-based Specialist Care Team Leader role operating on a 7-day rotating roster, Monday–Sunday.

Shifts include:

• 8am – 4pm
• 10am – 6pm
• 12pm – 8pm
• Evening: 3pm – 11pm
• Night: 11pm – 7am

• Lead and inspire your team to deliver consistently high customer outcomes
• Coach and develop team members through 1:1s, coaching and feedback
• Monitor performance dashboards, identify trends, and drive improvement initiatives
• Oversee daily operations to maintain quality, compliance, and service standards
• Support the management of complex or high-risk customer interactions
• Build strong relationships with stakeholders to influence and align team priorities
  

• $126,770 base salary + 10% annual incentive + 12% super
• Comprehensive leadership training and ongoing professional development
• Modern, supportive workplace focused on collaboration and wellbeing
• Inclusive paid parental leave of up to 14 weeks for primary caregivers
• Access to facilities including food courts, gym, cafes, and more
• Modern office in Macquarie Park with great facilities
• Free shuttle to the Macquarie Park office from Sydney CBD
• Access to EAP services for support and wellbeing
  

About You

• Proven leadership experience in customer care, contact centres, or service-focused environments
• Experience or a background in roles supporting vulnerable people is highly valued, such as Social Worker, Aged Care Worker, Disability Support Worker, Crisis Support Worker, Youth Worker, Domestic Violence Counsellor, Psychologist, Counsellor, NDIS Support Worker, or Police Officer
• A genuine passion for helping others and making a positive impact

If you are an inspiring leader ready to drive team performance and create a supportive, high-performing environment, we’d love to hear from you. APPLY NOW to join a leading telecommunications company as a Specialist Care Team Leader.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.